Support & Maintenance Policy

Support and maintenance are provided only where included in a package, project scope or separate support arrangement.

Routine support may cover agreed website, hosting, content or technical tasks, while new development is treated separately.

Main principles

• Support scope and duration should be agreed in writing.
• New features, redesigns and major integrations are additional work.
• Third-party outages may require coordination with the relevant provider.
• Response times are not guaranteed unless a specific service level is agreed.
• Clients should report issues with enough detail to reproduce and investigate them.

Last updated: September 2026. For questions, contact info@srglobaldigital.com. Project-specific written terms take priority where they expressly differ from this general policy.