Complaints & Dispute Resolution Policy

We prefer to resolve concerns quickly and directly. Clients should first raise any issue with the relevant project contact or by email.

Complaints should include enough detail to understand the issue, the expected resolution and any relevant project reference.

Main principles

• Send complaints to info@srglobaldigital.com.
• We aim to acknowledge and review complaints promptly.
• Both parties should first try to resolve the issue through good-faith discussion.
• Project records, approvals and written scope may be used to clarify disagreements.
• Any formal legal rights or remedies remain subject to applicable agreements and law.

Last updated: September 2026. For questions, contact info@srglobaldigital.com. Project-specific written terms take priority where they expressly differ from this general policy.